FAQ

All you need is one of our radio reseller hosting plans. We provide the servers, control panels, and automation tools like WHMCS. You provide the branding and customer support.

It means our brand is completely invisible to your clients. You can use your own company name, logo, and private nameservers. Your customers will see your business as their hosting provider, allowing you to build your own brand identity without any mention of us.

You get access to a powerful reseller control panel (like WHMSonic). From this single dashboard, you can instantly create new client accounts, suspend accounts, and manage all the resources for your customers without needing any complex technical skills.

Not at all. We handle all the backend server management, security, and updates. Your job is to focus on your business and your customers. As long as you can use the web-based control panel, you have all the technical skills you need to be a successful reseller.

Yes, we provide a free WHMCS module to fully automate your business. This allows your customers to sign up, pay, and have their radio hosting account provisioned automatically on your website. It handles invoicing and billing so you can focus on growth.

Our support model is simple: we support you, and you support your customers. We provide you with priority, expert support to resolve any platform-level issues quickly. You will then be the frontline support for your own client base.

All you need is one of our video reseller hosting plans. We provide the servers, the global CDN, and the control panels. You focus on building your brand and selling to your clients.

It means every part of the service your clients see can be branded as your own. This includes the reseller control panel, the client-facing video management panel, and even the video player itself. You can use your own domain and company logo, allowing you to build your brand equity in the video market.

A CDN (Content Delivery Network) is a global network of servers that delivers your clients’ video content from a location geographically close to their viewers. We include a high-performance global CDN with all our reseller plans. This is essential for providing a professional, buffer-free viewing experience to audiences anywhere in the world.

Yes. Depending on the plan you choose, our platform is a true all-in-one solution. This allows you to cater to a wide range of customers, from a church that needs to live stream a weekly event, to an educator who wants to sell a library of on-demand video courses, to a business that wants to run a 24/7 WebTV channel.

Not at all. We handle the complex backend infrastructure, including the CDN, server management, and core software. Your role is to manage your clients through the web-based control panel and grow your business. If you can use a web interface, you have the skills you need to be a successful video reseller.

Our platform provides detailed statistics on each of your client’s storage and bandwidth usage. We also provide a free WHMCS module that can fully automate your billing. You can set your own pricing, and the system will handle the invoicing and account provisioning, allowing you to create a scalable, profitable business.

A reseller plan runs on a shared server, while an audio dedicated server provides you with 100% dedicated resources (CPU, RAM, etc.). It’s the best solution for high traffic radio hosting, ensuring maximum performance and reliability.

“Fully managed” means we handle all the core server administration so you can focus on your broadcast. This includes the initial server setup and security hardening, control panel installation and optimization (your choice of CentovaCast, AzuraCast, etc.), proactive 24/7 hardware and network monitoring, and all ongoing operating system updates and security patches. You manage your radio stations; we manage the server.

For our fully managed solutions, we do not provide root access by default. This allows us to guarantee the stability, security, and performance of the managed environment we promise to you. If you are a technical expert and require root access, please contact us to discuss our Unmanaged Server solutions, which are perfect for custom needs.

Dedicated servers are custom-provisioned by our expert team. Setup is typically completed within 3 busniss days of your order being confirmed. We take this time to properly rack the server, install your chosen OS and control panel, and perform a full security hardening and optimization pass before handing you the keys.

es, absolutely. We offer free, white-glove migration assistance for all new dedicated server clients. Our dedicated migration team will work with you to plan and execute the transfer of your accounts, files, and data from your previous provider (or from our own reseller plans) with minimal possible downtime.

Yes. We understand that uptime is mission-critical for professional broadcasters. All our dedicated servers are deployed in a secure data center with enterprise-grade, always-on DDoS protection to mitigate common network attacks and keep your station on the air.

A standard server provides raw hardware. Our managed video servers are purpose-built for broadcasting. We install and optimize the OS, the control panel (like MediaCP), and the network specifically for high traffic video streaming, including demanding tasks like live transcoding.

“Fully managed” means we handle the entire server infrastructure so you can focus on your content. This includes the initial server setup and security hardening, installation and optimization of your chosen video control panel (like MediaCP or VDOPanel), proactive 24/7 hardware and network monitoring, and all ongoing operating system updates and security patches. You manage your media and streams; we manage the server.

Yes, absolutely. We provide free, white-glove migration assistance for all new dedicated server clients. Our expert migration team will work closely with you to plan and execute the transfer of your video files, databases, and streaming configurations from your previous provider with minimal possible downtime.

Our servers are located in premium data centers with multi-gigabit redundant network connections. We understand that broadcast uptime is mission-critical, which is why every dedicated server includes enterprise-grade, always-on DDoS protection to mitigate network attacks and keep your streams online and accessible to your audience.

On our fully managed solutions, we do not provide root access by default. This allows us to guarantee the security, stability, and performance of the managed environment. If your organization’s technical team requires full root control, we recommend our Unmanaged Dedicated Server solutions on our upcoming sister site.

Yes. Our dedicated servers are built with powerful, multi-core CPUs that are ideal for demanding workloads like real-time video transcoding. We can pre-install necessary software like FFmpeg, and our solutions experts can help you choose the best server configuration to handle your specific transcoding requirements.

For most media companies, yes. By consolidating onto a single audio and video dedicated server, you reduce costs associated with hardware, power, and multiple management licenses, providing a better return on your infrastructure investment.

Not at all. Our Hybrid Servers are specifically built with high-performance, multi-core CPUs and enterprise-grade NVMe storage to handle concurrent, demanding tasks. We carefully provision resources to ensure your high-bitrate video transcoding and your 24/7 radio streams can run simultaneously without compromising the quality or stability of either broadcast.

We provide a unified solution by installing the industry-leading control panels for both services on your single server (e.g., CentovaCast for audio, MediaCP for video). You will have a dedicated login for each, but they run seamlessly on the same powerful machine, simplifying your backend infrastructure and eliminating the need to manage multiple servers.

For most media companies, yes. By consolidating onto a single, powerful dedicated server, you reduce costs associated with hardware, power, data center space, and multiple software licenses. This simplifies your billing and provides a much better return on your infrastructure investment compared to running two separate servers.

We offer white-glove migration assistance for our hybrid server clients. Our dedicated migration team understands the complexities involved and will work with you to create a custom plan. We’ll help you move both your existing radio and video platforms onto the new server with a clear focus on minimizing downtime for your audience.

Absolutely. Our Hybrid Servers are built on scalable, enterprise-grade hardware. As your audience and content library grow, we can work with you to upgrade resources like RAM, storage, and network capacity to ensure your unified platform always has the power it needs for future growth.